Resume / CV

SUMMARY OF QUALIFICATIONS

  • Three years of experience as a distribution service planner working on complex projects.
  • I communicate with a diverse customer base with a friendly and approachable attitude.
  • Dedicated and resourceful, I challenge myself to complete tasks as efficiently as possible.

EDUCATION

Master of Science, Human Geography

Radboud University Nijmegen, Netherlands | September 2011

Bachelor of Arts, Anthropology

San Diego State University | May 2009

Certified Associate of Project Management (CAPM)

Project Management Institute | August 2016

Service Planner Development Program

Southern California Edison | May 2014

Project Management Certificate Program

UC Irvine Extension | September 2015

PROFESSIONAL EXPERIENCE

Distribution Service Planner/Estimator

Southern California Edison | New Development Project Design | Wildomar, CA, USA
August 2013 – September 2016

  • Work with customers and their consultants to design primary-voltage systems
  • Maintain a priority on safety by incorporating a “brother’s keeper” mentality from the design stage all the way to field visits and office work
  • Create designs conforming to strict standards including company resource books; CPUC General Orders, Rules, Tariffs/Rates; and local ordinances
  • Use Autodesk CAD software to draft multi-sheet work orders complying with company drafting standards and with appropriate construction decals
  • Order correct material and take accountability for work order pricing accuracy
  • Manage multiple projects simultaneously and meet customer expectations
  • Communicate project updates with key stakeholders and seek to resolve customers’ design concerns to mutual benefit
  • Recently chosen to lead a project I submitted to the X-Change process improvement program to modernize the transformer loading calculation process. The project will renovate the transformer loading management (TLM) calculation process, which is inefficient, uses antiquated formulas, and is prone to human error. My proposal will leverage smart-meter data directly to allow planners to view actual peak loading on a measured, per-meter basis and will save the company millions of dollars annually in transformer and secondary replacement and several hundred-thousand dollars in research labor.

Mobile Home Park Conversion Planner (temporary assignment)

August 2015 – June 2016

  • This CPUC-driven pilot program will convert mobile home parks (MHPs) that are currently master-metered to a new design where each space is individually-metered. There are currently over 200 parks scattered throughout the territory that have submitted applications for conversion. The MHP Conversion Team creates innovative renovations of old systems.
  • Conduct field visit(s) to spot new meter pedestal locations, plan the park’s new feedpoint and distribution system, document material to be removed, and accurately price work order packages
  • Provide complete material lists where SCE is performing all civil construction work
  • Develop and document the unique work order pricing processes required for MHP projects
  • Coordinate with gas utility company counterparts in proposing new facilities
  • Seek advice and approval from field engineers, production specialists, and other stakeholders
  • Submit complete easement and permit packages well ahead of construction dates
  • One of three Planner I’s hand-picked to assist the MHPC team
  • Designed $5M in capital projects in 2015

Errors and Omissions Reporter / Customer Management Team Representative

Shutterfly | Sunnyvale, CA, USA
October 2012 – December 2012 (seasonal)

  • Reviewed errors to determine the procedural cause of the error and who/what was at fault
  • Plotted a timeline of events to discover discrepancies in customer service, assessed the performance of employees and fulfillment sites, and developed a plan to prevent similar incidents

Photo Design Team Representative

Tiny Prints | Mountain View, CA, USA
2009 – 2010

  • Dual role as customer service representative and photo designer
  • Edit/proofread customer-submitted text and collaborated with customers to create custom greeting cards with attention to etiquette, style, and layout

Administrative Assistant

Butterfield Stage Charters & Tours | Hemet, CA, USA
2008 – 2009

Customer Service Representative

Best Buy | Murrieta, CA, USA | 2006 – 2009

Crew Leader

Juice It Up | Lake Elsinore, CA, USA | 2004 – 2006

TECHNOLOGY SKILLS

  • Microsoft Office 365 suite: Outlook, Word, Excel, PowerPoint, Access
  • Autodesk Utility Design, DWG TrueView (AutoCAD software)
  • SpidaCalc pole-loading software
  • SAP and Joint Pole Committee records
  • Computer security measures, password/passphrase generation, encryption standards
  • Google Earth Pro, LandVision, and county assessor’s maps (property ownership)